fraserway rv rentals - canada motorhome rental companies

Fraserway RV became a pioneer in the RV industry when the Epp family purchased the company in 1969. In the years that followed, they grew a small, family-run business into the most vertically integrated RV Company in North America.

Every Adventurer unit is manufactured by one of our sister companies Adventurer LP in Yakima, Washington. In fact, ALP not only builds RV’s for our rental fleet, but also distributes its products extensively throughout North America.

In 1992, the integration continued with the opening of Fraserway RV Rentals. Within 19 years our corporately owned fleet has grown to more than 1000 vehicles with stations in Vancouver, Whitehorse, Calgary, Toronto & Halifax.

We are proud to offer the newest and cleanest rental fleet you will find anywhere. Our team has unparalleled expertise in the RV Industry and is particularly familiar with the requirements of overseas clients. In fact, our frontline team has a wealth of experience when it comes to RV rentals. Our experience truly is your advantage.

Fraserway RV Rentals is part of Fraserway RV Limited Partnership - the largest independent RV Team for parts, service and sales - and sister company to Adventurer Ltd., the manufacturer of Adventurer Motorhomes and Campers. The combination of these divisions provides maximum control over vehicle inventory and ensures that our business partners have confidence in a Fraserway booking.

Lineke Kereluk is our General Manager Rentals. She has been involved in the rental industry since 1978 and is founding manager of Fraserway RV Rentals. Lineke’s industry experience is virtually unmatched, she is fluent in several languages and her approachable style works well with both small and large tour operators around the globe.

Fraserway Facts
- Fraserway RV is proudly Canadian owned, and the largest RV company by far in Canada;
- Adventurer Manufacturing, our sister company, has manufactured over 14,300 RVs since 1969;
- Our modern rental vehicles are company owned;
- 65% of the 2011 Fraserway fleet will consist of one year old or newer models, which is considered exceptional in our industry;
- We have expanded in Whitehorse by purchasing the building next door and have created a modern, full-service northern location specifically dedicated to the rental client;
- No surcharge for rentals starting in Whitehorse;
- Our units are ready for delivery in the morning;
- Fraserway enjoys a high number of repeat guests every season, who we surprise with a small gift on pick up day;
- Fraserway has the industry’s most comprehensive insurance policy;
- Fraserway has modern, company owned shuttle buses;
- Fraserway offers your clients complimentary transfers;
- Fraserway RV's rental department employs people from over 10 different countries which enables us to provide most of our international customers with service in their own language. Amongst other languages our staff is fluent in English, German, Dutch, French and Italian;
- Fraserway provides each guest a complimentary shoulder bag with maps, brochures and postcards;
- Fraserway pays the postage on our complimentary postcards if mailed from one of our offices;
- Fraserway does not charge for additional drivers;
- Fraserway does not charge for travel into the USA;
- Our MH27-SW is specially designed for our disabled guests, available in Vancouver and Calgary only;
- All stations provide complimentary internet service;
- GPS Navigation Systems are available for rent;
- In 2009 our fleet of units drove more than 18 million kilometers, which is the equivalent to 2,300 trips across Canada, or roughly 450 times around our beautiful planet Earth;
- GoRVing recently released a cost-comparison study, which found that typical RV vacations are up to 75% less expensive per day than any other type of family trip, regardless of the trip duration, distance or location;
- Giving back. Clients often have excess food and supplies they cannot take with them so everything is boxed and donated to our local food banks – one more way Fraserway is giving back to our community.

Fraserway RV Rentals Rental Terms for travel between 01-Jan-2011 and 31-Dec-2011

Availability
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway RV Rentals reserves the right to substitute that vehicle. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.

Changes and Cancellation Charges
Cancellation after booking confirmation and up to 49 days prior to departure - a further 10% of rental charges, minimum charge CAD$112,
18 to 48 days prior to departure: 20% of rental charges, minimum charge CAD$500
Less than 18 days prior to departure: 80% of rental charges, minimum charge $1,000
Departure day and no show:    100% of rental charges
One-way rentals: CAD$200 in additional to applicable fee

Changes
First change: No charge
Any time after the first: $ 30 each
Please note: these are the fees set out by Fraserway in addition to those on the website amendment fees.

All changes and cancellation charges are subject to taxes.

Fraserway shall assume no liability whatsoever in the event a booking is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.

Taxes
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.
At the time of printing, these taxes are as follows:

British Columbia 12% HST (PST + GST combined)
Alberta                   5% GST
Yukon                    5% GST
Nova Scotia         15% HST (PST + GST combined)
Ontario                  13% HST (PST + GST combined)

One Way Rentals

Minimum Rental Period for one way rental is 14 days

Preparation Fee
This mandatory one-time fee is charged per unit/rental and includes the following:
- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
- Transfer

Convenience Kits
These vehicle and personal kits are available per person/rental and include:

- Cork screw
- Pots, pans and kettle
- Pail/broom and dust pan
- Dinner set
- Clothes hangers/clothes pins
- Cutlery set
- Matches/ashtray (on request)
- Steak knives
- Comforter in duvet cover
- Coffee cups/glasses
- Pillow and pillow case
- One extra dinner set (guest)
- Bed sheet
- Mixing bowls
- Towels/body soap
- Assorted kitchen utensils
- Basic tool set and flashlight
- Cutting board
- Toaster (on request)
- Strainer
- Axe
- Food savers
- Lawn chair
- Coffee filter and thermos
- Instruction manual
- Tea pot
- Campground directories/road maps
- Can opener
NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all accompanying adults are paid in full.

Miscellaneous Rentals
Toaster Oven
Camping Table
GPS Navigation
Generators
*Bikes
*Bike Rack
*Foldable Bike
* bikes and bike racks must be booked in advance and are subject to availability.
NOTE: No child bike-seats or children bikes available.

Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $25 service charge. Outside washing is not required (except when returning to the Whitehorse Station, where it is mandatory), unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travelers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.

Currency
All rates and quotes are in Canadian dollars.

Driver’s license requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license is recommended but is only valid in combination with the national driver’s license.

Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 9am and 3pm local time.

Drop Off
Monday to Saturday, 9am to 12noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles. There will be a $30.00 charge per hour if the vehicle is overdue without Fraserway’s permission. Rental extensions must have prior approval from Fraserway RV Rentals.

Early Return
Fraserway RV Rentals will not pay any refunds for rentals returned prior to the arranged drop off date.

Fuel
The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank.

Groups
Reservations for six or more vehicles traveling together are considered a group booking. We encourage groups to travel in Low Season and will provide an attractive quote if at least 2/3 of the time traveled is in Low Season. For groups with more than 20 participants, special coach transfer arrangements may have to be made. Cost for the coach transfer will be at the booking agent’s expense.

Northern Travel
Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted when disclosed in advance.

Payments by clients
You initial deposit payable at booking confirmation and balance of your rental costs collected 20 days prior to rental commencement are payable by Visa or Mastercard.
The remaining balance is payable 20 days prior to rental commencement. This is also taken from your nominated Visa or Mastercard.
Payment for some additional items like physical extras (chairs, camping equipment) or additional insurance covers may be payable on arrival.  If so these will be itemised as such.

Refund/Repairs
All replacement parts or repairs in excess of $50.00 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation will be given.

Travel Restrictions
- Travel into Mexico is prohibited
- Travel in Death Valley, California, is prohibited between June 1 and August 31
- Non-public roads and off-road driving is prohibited at all times
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York.

Security Deposit
An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. No cash rentals allowed.
In case when the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the customer’s credit card

Suitcase Storage
Fraserway RV Rentals offers free storage of luggage at owner’s risk.

Traffic Violations
The renter of the vehicle will be responsible for all fines resulting from traffic violations (including parking tickets) during the time of the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. Should any tickets or fines go unpaid, Fraserway reserves the right to charge a $25.00 administration fee in addition to the amount of the fine. All fees will
be charged to the renter’s credit card.

Transfers
Fraserway RV Rentals offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown.

NOTE: No transfers provided after 1:00 p.m.
 

YVR  - Vancouver, YYC - Calgary, YXY - Whitehorse, YYZ - Toronto, YHZ - Halifax

Pets
On request only. A charge of $100.00 will apply.

Insurance
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract. All insurance coverage is null and void if the terms of the rental agreement are breached.

CDR – COLLISION DEDUCTIBLE REDUCER
A collision damage reducer is available for CAD $25.00 per day to a maximum of CAD $750.00 per rental and provides the following benefits:
- CDR coverage reduces the renter’s responsibility for collision damages from CAD $7,500.00 to CAD $500.00 per occurrence;
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders on the province in which the renter took delivery of the renter’s vehicle. FRASERWAY will not deliver MH24-S and MH29-S Motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault;
- Damages and deductibles are subject to applicable taxes;
- In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the customer’s credit card.

Renter's Responsibility

* $0.00 deductible if WDW insurance is purchased.
** Result of vehicle malfunction consequent of deliberate and/or wilful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.

Travel Restriction:
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.

In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

Hours of Operation:

* The Vancouver station will be open on Sundays from May 1st– September 30th 2011.

All Fraserway RV Rentals offices are closed on the following statutory holidays in 2011:

New Years Day January 1
Family Day February 21 (Ontario and Alberta)
Good Friday April 22
Victoria Day May 23
Canada Day July 1
Natal Day August 1 (Nova Scotia)
Civic Holiday August 1 (British Columbia)
Discovery Day August 15 (Yukon)
Labour Day September 5
Thanksgiving October 10
Remembrance Day November 11
Christmas Day December 25
Boxing Day December 26

Fraserway RV Rentals Insurance

THE BELOW INSURANCE IS VALID FOR TRAVEL BEFORE 1 JANUARY 2011

Insurance
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury
and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract.

CDR – COLLISION DEDUCTIBLE REDUCER
A collision damage reducer is available for CAD $22.00 per day to a maximum of CAD $660.00 per rental and provides the
following benefits:

- CDR coverage reduces the renter’s responsibility for collision damages from CAD $7,500.00 to CAD $500.00 per
occurrence.
- CDR coverage reduces the renter’s responsibility for comprehensive damage (e.g. windshield, break-in and theft) from CAD $7,500.00 to CAD $500.00 per occurrence.
- Renter please note: A new windshield will cost between CAD $500.00 and CAD $800.00 depending on the type and
model year of the vehicle.
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders on the province in which the renter took delivery of the renter’s vehicle. FRASERWAY will not deliver 27’ and 29’ Motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault.
- Damages and deductibles are subject to applicable taxes.
- In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the
customer’s credit card.

Renter's Responsibility
 

The following damages are not covered by insurance and the costs of all resulting repairs are therefore the responsibility of the renter:
- Deliberate and/or wilful damages by the renter or damages caused while driving under the influence of alcohol and/or drugs
- Damages due to failing to maintain proper fluid levels (engine & transmission), or proper tire pressure and damages due to
the misuse of the braking system (overheating) and/or the transmission (overdrive)
- Damages due to violation of travel restrictions
- Damages to the interior of the unit (not caused by an accident)
- Damages occurring in an accident the renter has failed to report to the police
- Damage or theft of renter’s personal belongings
- Damages caused by back-up manoeuvres

Travel Restrictions
- Travel into Mexico is prohibited
- Travel in Death Valley, California, is prohibited between June 1 and August 31
- Non-public roads and off-road driving is prohibited at all times
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York.
Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages

In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

THE BELOW INSURANCE IS VALID FOR TRAVEL FROM 1 JANUARY 2011

Insurance
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract. All insurance coverage is null and void if the terms of the rental agreement are breached.

CDR – COLLISION DEDUCTIBLE REDUCER
A collision damage reducer is available for CAD $25.00 per day to a maximum of CAD $750.00 per rental and provides the following benefits:
- CDR coverage reduces the renter’s responsibility for collision damages from CAD $7,500.00 to CAD $500.00 per occurrence;
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders on the province in which the renter took delivery of the renter’s vehicle. FRASERWAY will not deliver MH24-S and MH29-S Motorhomes to the Yukon, Northwest Territories and Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault;
- Damages and deductibles are subject to applicable taxes;
- In case the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible on the customer’s credit card.

Renter's Responsibility

* $0.00 deductible if WDW insurance is purchased.
** Result of vehicle malfunction consequent of deliberate and/or wilful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.

Travel Restriction:
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.

In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.